Customer Support

Supporting our customers, globally, every day

General Support

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Support

 

Digital Barriers is committed to supporting customers in the successful set-up and operation of our solutions. For Technical Support, please contact:

SUPPORT@DIGITALBARRIERS.COM

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EdgeVis, TVI and UGS Support

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Support

 

To back up EdgeVis and our TVI encoder ranges and our unattended ground sensors (UGS) we have created a separate Support Site for existing customers.

To access the Support Site you must have a username and password. If you require access to the Support Site, you can request an account by filling in the following form:

SUPPORT SITE ACCOUNT REQUEST FORM

Or contact us directly.

If you have already registered then please log into the support site.

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ThruVis Support

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Support

 

​ThruVis from Digital Barriers is a revolutionary approach to people screening. It employs a unique passive Terahertz-scanning technology to detect objects of virtually any material, even under multiple layers of clothing.

For Technical Support, please contact:

THRUVISION-SUPPORT@DIGITALBARRIERS.COM 

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SmartVis Support

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Support

 

For technical support on SafeZone Edge or any of our video analytics products, please see the support site:

SAFEZONE EDGE SUPPORT SITE

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Support Site

CloudVis Support

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Support

 

For support on our CloudVis products, please contact us directly or visit:

WWW.CLOUDVIS.COM

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All Other Products

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Support

 

For support regarding our other products please see the relevant links below:

 

COE ENCODERS

The COE platform includes a modular range of fibre transceivers with integral network intelligence and integrity features, H.264 IP video codecs for low latency transmission and a product series approved by UK Network Rail. For Technical Support, please contact us:

COE-SUPPORT@DIGITALBARRIERS.COM

 

MAGELLAN BRAND MEASUREMENT

Magellan, our flexible, automatic, brand-and-logo measurement system, provides accurate and reliable detection and analysis on instances of logos appearing within footage at a frame-accurate level for powerful insights and reporting. For Technical Support, please contact us on:

OMNI-SUPPORT@DIGITALBARRIERS.COM

 

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